Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.
Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.
Room
Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, comprises 492 luxurious rooms and suites in two wings – the Kinabalu Wing and the Tanjung Wing. All rooms are designed to provide contemporary luxury inspired by the colours and textures of traditional Borneo.
Kinabalu Club Mountainview Room
Kinabalu Club Mountain View Rooms offer contemporary luxury accommodations. Each room is furnished with traditional Sabah-inspired touches, reflected in the rich woods, colourful fabrics, and indulgent furnishings.
Each room offers 45 sqm / 484 sqf of luxury.
Kinabalu Club Seaview Room
Elegantly furnished in light pastel colours, Kinabalu Club Seaview Rooms offer expansive luxury in traditional Borneo style. These rooms feature a private balcony that looks out the shimmering waters of the South China Sea.
Each room offers 45 sqm / 484 sqf of luxury.
Kinabalu Seaview Room
No description found.
Tanjung Seaview Room
No description found.
Tanjung Executive Suite
No description found.
Mountainview
No description found.
Kinabalu Executive Family
No description found.
SUITE STANDARD
STANDARD
STANDARD
SUITE DELUXE
DELUXE
DELUXE
FAMILY ROOM STANDARD
STANDARD
STANDARD
TWIN SEA VIEW
SEA VIEW
SEA VIEW
TWIN DELUXE
DELUXE
DELUXE
DOUBLE STANDARD
STANDARD
STANDARD
TWIN MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
TWIN CLUB SEA VIEW
CLUB SEA VIEW
CLUB SEA VIEW
Double or Twin DELUXE
DELUXE
DELUXE
Double or Twin MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
Room SEA VIEW
SEA VIEW
SEA VIEW
FAMILY ROOM WITH DOUBLE BED
WITH DOUBLE BED
WITH DOUBLE BED
DOUBLE CLUB
CLUB
CLUB
SUITE EXECUTIVE SEA VIEW
EXECUTIVE SEA VIEW
EXECUTIVE SEA VIEW
Room RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
DOUBLE CLUB
CLUB
CLUB
SUITE DELUXE SEA VIEW
DELUXE SEA VIEW
DELUXE SEA VIEW
TWIN POOL VIEW
POOL VIEW
POOL VIEW
DOUBLE SEA VIEW KING BED
SEA VIEW KING BED
SEA VIEW KING BED
Double or Twin SEA VIEW WITH TERRACE
SEA VIEW WITH TERRACE
SEA VIEW WITH TERRACE
Room RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
TWIN SEA VIEW WITH TERRACE
SEA VIEW WITH TERRACE
SEA VIEW WITH TERRACE
SUITE SEA VIEW
SEA VIEW
SEA VIEW
SINGLE CLUB
CLUB
CLUB
SUITE EXECUTIVE
EXECUTIVE
EXECUTIVE
DOUBLE POOL VIEW
POOL VIEW
POOL VIEW
DOUBLE MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
Room SEA VIEW WITH TERRACE
SEA VIEW WITH TERRACE
SEA VIEW WITH TERRACE
Double or Twin CLUB SEA VIEW
CLUB SEA VIEW
CLUB SEA VIEW
Double or Twin SEA VIEW
SEA VIEW
SEA VIEW
Room POOL VIEW
POOL VIEW
POOL VIEW
DOUBLE KING SIZE BED
KING SIZE BED
KING SIZE BED
DOUBLE POOL VIEW KING BED
POOL VIEW KING BED
POOL VIEW KING BED
TWIN CLUB
CLUB
CLUB
TWIN CLUB
CLUB
CLUB
SUITE DELUXE
DELUXE
DELUXE
DOUBLE DELUXE
DELUXE
DELUXE
FAMILY ROOM DELUXE TWO BEDS
DELUXE TWO BEDS
DELUXE TWO BEDS
DOUBLE BASIC
BASIC
BASIC
TWIN MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
DOUBLE STANDARD
STANDARD
STANDARD
SINGLE POOL VIEW
POOL VIEW
POOL VIEW
DOUBLE SEA VIEW
SEA VIEW
SEA VIEW
Double or Twin SEA VIEW HONEYMOON
SEA VIEW HONEYMOON
SEA VIEW HONEYMOON
FAMILY ROOM KING SIZE BED
KING SIZE BED
KING SIZE BED
Double or Twin RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
TWIN SEA VIEW
SEA VIEW
SEA VIEW
SUITE KING SIZE BED
KING SIZE BED
KING SIZE BED
SINGLE STANDARD
STANDARD
STANDARD
DOUBLE MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
Double or Twin SEA VIEW
SEA VIEW
SEA VIEW
Room MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
STUDIO COMFORT
COMFORT
COMFORT
DOUBLE SEA VIEW
SEA VIEW
SEA VIEW
SUITE LUXURY
LUXURY
LUXURY
DOUBLE MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
TWIN RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
DOUBLE SEA VIEW
SEA VIEW
SEA VIEW
Double or Twin WITH BALCONY
WITH BALCONY
WITH BALCONY
DOUBLE CLUB SEA VIEW
CLUB SEA VIEW
CLUB SEA VIEW
DOUBLE RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
TWIN CLUB
CLUB
CLUB
Double or Twin STANDARD
STANDARD
STANDARD
JUNIOR SUITE STANDARD
STANDARD
STANDARD
DOUBLE EXECUTIVE
EXECUTIVE
EXECUTIVE
Double or Twin CLUB
CLUB
CLUB
DOUBLE CLUB
CLUB
CLUB
Room CLUB SEA VIEW
CLUB SEA VIEW
CLUB SEA VIEW
Double or Twin SUPERIOR
SUPERIOR
SUPERIOR
Room ECONOMY
ECONOMY
ECONOMY
SINGLE RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
DOUBLE DELUXE
DELUXE
DELUXE
SUITE SEA VIEW
SEA VIEW
SEA VIEW
TWIN STANDARD
STANDARD
STANDARD
DOUBLE SEA VIEW
SEA VIEW
SEA VIEW
FAMILY ROOM STANDARD
STANDARD
STANDARD
TWIN DELUXE WITH AIR CONDITIONING
DELUXE WITH AIR CONDITIONING
DELUXE WITH AIR CONDITIONING
SUITE EXECUTIVE
EXECUTIVE
EXECUTIVE
SINGLE WITH BALCONY
WITH BALCONY
WITH BALCONY
Room CLUB
CLUB
CLUB
TWIN DELUXE OCEAN VIEW
DELUXE OCEAN VIEW
DELUXE OCEAN VIEW
FAMILY ROOM DELUXE
DELUXE
DELUXE
TWIN SEA VIEW
SEA VIEW
SEA VIEW
FAMILY ROOM POOL VIEW
POOL VIEW
POOL VIEW
TWIN DELUXE
DELUXE
DELUXE
TWIN MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
TWIN SEA VIEW
SEA VIEW
SEA VIEW
Double or Twin PREMIUM
PREMIUM
PREMIUM
SUITE STANDARD
STANDARD
STANDARD
Room STANDARD
STANDARD
STANDARD
Double or Twin POOL VIEW
POOL VIEW
POOL VIEW
DOUBLE DELUXE OCEAN FRONT
DELUXE OCEAN FRONT
DELUXE OCEAN FRONT
FAMILY ROOM MOUNTAIN VIEW
MOUNTAIN VIEW
MOUNTAIN VIEW
Dining
Shangri-La's Tanjung Aru Resort and Spa offers an enticing array of Kota Kinabalu restaurants serving international and Asian gourmet specialties.
Café TATU
Café TATU is a contemporary restaurant featuring a varied buffet breakfast and dinner in an open-kitchen design. Watch as the dish is prepared…
Coco Joe's Bar & Grill
This contemporary beach barbecue restaurant and bar serves refreshing cocktails, fresh seafood and an a la carte menu. Enjoy an unobstructed view of t…
Shang Palace
Shang Palace is located at the ground level of the resort, overlooking the evergreen Kinabalu garden and the South China Sea. The classic traditional…
Borneo Lounge and Bar
Borneo Lounge and Bar, a delightful venue to enjoy relaxing drinks and light snacks, is located in the main lobby. The lounge offers live entertainmen…
Cool Box Ice Cream Bar
Revive energy levels and cool off at the resort's ice-cream bar, bearing sweet tidings for dessert-loving travellers. Dip into Cool Box Ice Cream Bar'…
Sunset Bar
Featuring a uniquely shaped roof inspired by the traditional indigenous homes of Borneo, Sunset Bar's allure lies in its unique location on a private…
Café TATU
Café TATU is a contemporary restaurant featuring a varied buffet breakfast and dinner in an open-kitchen design. Watch as the dish is prepared fresh on the spot at one of the cooking stations. Café TATU offers Mongolian, Tandoori, Asian noodles, dim sum, pasta, salads and desserts. Lunch is available à la carte.
View on mapCoco Joe's Bar & Grill
This contemporary beach barbecue restaurant and bar serves refreshing cocktails, fresh seafood and an a la carte menu. Enjoy an unobstructed view of the South China Sea at the restaurant’s private beach-dining platforms.
View on mapShang Palace
Shang Palace is located at the ground level of the resort, overlooking the evergreen Kinabalu garden and the South China Sea. The classic traditional interiors enhance the experience of dining on our excellent Chinese cuisine.
View on mapBorneo Lounge and Bar
Borneo Lounge and Bar, a delightful venue to enjoy relaxing drinks and light snacks, is located in the main lobby. The lounge offers live entertainment in the evening.
View on mapCool Box Ice Cream Bar
Revive energy levels and cool off at the resort's ice-cream bar, bearing sweet tidings for dessert-loving travellers. Dip into Cool Box Ice Cream Bar's teasingly tempting menu of heavenly treats such as tongue-numbing freezies, generously prepared milkshakes and child-approved sundaes.
View on mapSunset Bar
Featuring a uniquely shaped roof inspired by the traditional indigenous homes of Borneo, Sunset Bar's allure lies in its unique location on a private island. This makes the bar an appealing venue for exclusive cocktail parties or romantic nuptials.
View on mapPricing
Select a date on the calendar to view details about the itinerary. If a price is not displayed on any date, click CHECK RATES for the day your want to depart to load prices for your required dates
At Travel Concierge, we take pride in being able to negotiate the best holiday deals at Shangri-La Tanjung Aru, Kota Kinabalu. Our calendar search tool allows you to view holiday prices at Shangri-La Tanjung Aru, Kota Kinabalu for different days within each month so that you can find the cheapest price at Shangri-La Tanjung Aru, Kota Kinabalu for your requirements. Our calendar search displays Shangri-La Tanjung Aru, Kota Kinabalu holiday prices upto 11 months in advance. If you want to book Shangri-La Tanjung Aru, Kota Kinabalu further in advance, we can book Kota Kinabalu holidays at Shangri-La Tanjung Aru, Kota Kinabalu in 2026 and 2027. For all Kota Kinabalu 2026 holidays and Kota Kinabalu 2027 holidays you will have to call us for pricing.
At Travel Concierge, we take pride in being able to negotiate the best holiday deals at Shangri-La Tanjung Aru, Kota Kinabalu. Use the search form below to find holiday prices at Shangri-La Tanjung Aru, Kota Kinabalu. Our Shangri-La Tanjung Aru, Kota Kinabalu holiday search will provide prices up to 11 months in advance of departure. We can book Kota Kinabalu holidays at Shangri-La Tanjung Aru, Kota Kinabalu in 2026 and 2027. For all Shangri-La Tanjung Aru, Kota Kinabalu 2026 holidays and Shangri-La Tanjung Aru, Kota Kinabalu 2027 holidays you will have to call us for pricing.
Location
Located just 10 minutes away from the city, Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a luxurious, tranquil retreat that provides the perfect setting for an amazing tropical getaway. Sophistication surrounds you in a lavishly decorated suite inspired by Borneo's rich cultural heritage
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Reviews
If you are planning a Kota Kinabalu holiday at Shangri-La Tanjung Aru, Kota Kinabalu why not check reviews from other travellers who have recently returned from their holiday in Kota Kinabalu. Find hints and tips from real travellers who have experienced a Shangri-La Tanjung Aru, Kota Kinabalu holiday to ensure that your holiday in Shangri-La Tanjung Aru, Kota Kinabalu, Kota Kinabalu is as fulfilling as you want it to be. Many of the staff at Travel Concierge have visited Kota Kinabalu and will be able to give first hand information about Shangri-La Tanjung Aru, Kota Kinabalu. Call us now and get ideas and recommendations from our team of Kota Kinabalu experts.
Rating
4682 Reviews
Average ratings
TripAdvisor Traveller reviews
Helen N
Heaven on earth
Well,where to start... Just returned from our 8th trip to this hotel after a 7 year break. Our stay was just amazing on so many levels. We were upgraded to a seaview room.The room had a stunning view...
sh n
More enjoyable stay if without construction works, more attentive housekeeping, and better food
Main lobby closed for renovation when we were there. For those staying at Tanjung wing, brace yourself for the long walk from Kinabalu wing lobby after check in to your room at Tanjung wing. Also...
Jas_a_wanderer
Wonderful stay at Shangri-La Tanjung Aru
I would like to commend the Horizon Club team who made our stay truly special — Rais, Hakri, and Michael. From the moment we arrived, they welcomed us with such warmth, genuine hospitality, and...