You wake up snug in downy soft beddings, with world famous skyscrapers, the Petronas Twin Towers, in sight, as Malaysia’s vibrant capital city bids you a fine morning. You feel relaxed and tranquil in the luxurious guestroom at Shangri-La Hotel, Kuala Lumpur. Labyrinths of nature at the garden maze
Your day begins with a sumptuous breakfast at the hotel’s Lobby Lounge. Satisfied, you head out to the confluence of the ancient Gombak and Klang waterways. The trip rewards with access to the trendy mercantile and fashion centres in the city’s Golden Triangle. After some quick shopping, you crave the perfect melange of the aromatic spices of Malaysian cuisine. The hotel entices your return with an array of dishes at the Lemon Garden Cafe’s international buffet. You step into the restaurant and experience true Malaysian cuisine prepared by master chefs. The rest of the day is spent walking off your indulgent lunch. Absorbing the sights and sounds en route, you soak in the ambience of Kuala Lumpur. You marvel at the fascinating juxtaposition between old and ultra-modern. The winding, meandering alleys of this city reveal hidden surprises. Energized by these experiences, sundown reveals a night still too young for you. After a traditional Chinese dinner at Shangri-La’s renowned Shang Palace, you unwind at Arthur’s Bar and Grill with signature cocktails and fine wines. With one last look at the sparkling towers, you draw the curtains, and retreat behind lush covers to prepare for tomorrow’s adventures. Enjoy your enchanting dreams, with compliments from Shangri-La Hotel, Kuala Lumpur.
Rooms
The hotel’s 662 guestrooms and custom designed suites are appointed with modern amenities to offer only the very best in comfort, each with an inviting ambience, contemporary décor and commanding views of the city.
Deluxe Room
Deluxe Rooms offer comfort and privacy, with a full array of amenities that make your stay productive and peaceful.
Executive Room
Extra space and exquisite comfort define Executive Rooms, each fully supplied with a plentiful supply of Shangri-La Hotel quality amenities.
Premier Room
With ample room to spread out and work or relax, the warmly decorated Premier Rooms are the hotel's largest non-suite rooms.
Horizon Club Executive Room
With the comfort and amenities of Horizon Club Executive Rooms, plus exclusive Horizon Club privileges, these rooms are an excellent choice for the traveller who requires added personalized attention and services.
Horizon Club Premier Room
With the comfort and amenities of the Horizon Club Premier Rooms, plus exclusive Horizon Club privileges, these rooms are ideal for the traveller who requires added personalized attention and services.
Executive Suite
Executive Suites seamlessly blend classic-contemporary décor with the spectacular city view. The suites are tastefully furnished to exude a warm and welcoming feel. There is a spacious bedroom, a custom-designed bathroom equipped with designer bath amenities, a separate living room and a private workstation area.
Premier Suite
The Premier Selection Suite offers a whole new world of luxury and unsurpassed elegance. A rich combination of red, orange and shimmering gold colours create an inspiring and welcoming atmosphere.Its elegant furnishings use rich walnut burl wood to create an ambience of warm comfort. A blown-glass chandelier brings a touch of class. Combined with a spectacular window with burgundy and gold drapery swags, which further add to the timeless elegance of the room.
Specialty Suite
All three Specialty Suites act as luxury private residences with home-away-from-home facilities. Distinct designs reflect the elegance of each suite. The suites offer generous space and are beautifully appointed.
Malaysian Suite
The Malaysian Suite features a luxurious living room, formal dining room and a separate working area and delivers the highest level of chic and sophistication.
The stunning furnishings and artworks, featuring exquisite Santos Rosewood veneer, are all carefully selected to enhance the colour scheme. It is awash in beige, gold and brass and offers a breathtaking panoramic view of the city.
Complemented by our most experienced butlers meeting your every need, be enthralled by the myriad of exquisite amenities and facilities.
Royal Suite
The Royal Suite is the most luxurious sanctuary in the city, full of grace and charm. Also known as Suite Twenty Eight Hundred, it is the preferred accommodation for celebrities, royalty, diplomats or heads of state.The ultimate in modern-day opulence, the Royal Suite exudes a warm and regal ambience, with antique beige and gold upholstery, wall panelling and furnishings. White Italian marble and floor-to-ceiling mirrors are used throughout the suite to create a sense of spaciousness.Rediscover the regal experience and our legendary Shangri-La hospitality that defines this majestic suite.
Bed in dormitory STANDARD
STANDARD
STANDARD
DOUBLE CLUB EXECUTIVE
CLUB EXECUTIVE
CLUB EXECUTIVE
DOUBLE DELUXE CITY VIEW
DELUXE CITY VIEW
DELUXE CITY VIEW
DOUBLE DELUXE
DELUXE
DELUXE
DOUBLE DELUXE KING BED
DELUXE KING BED
DELUXE KING BED
DOUBLE EXECUTIVE
EXECUTIVE
EXECUTIVE
DOUBLE EXECUTIVE KING BED
EXECUTIVE KING BED
EXECUTIVE KING BED
DOUBLE LUXURY
LUXURY
LUXURY
DOUBLE STANDARD
STANDARD
STANDARD
Double or Twin BUSINESS
BUSINESS
BUSINESS
Double or Twin BUSINESS SUPERIOR
BUSINESS SUPERIOR
BUSINESS SUPERIOR
Double or Twin CLUB
CLUB
CLUB
Double or Twin EXECUTIVE
EXECUTIVE
EXECUTIVE
Double or Twin PREMIER
PREMIER
PREMIER
DOUBLE SINGLE USE DELUXE
DELUXE
DELUXE
FAMILY ROOM BUSINESS
BUSINESS
BUSINESS
FAMILY ROOM CITY VIEW
CITY VIEW
CITY VIEW
FAMILY ROOM EXECUTIVE
EXECUTIVE
EXECUTIVE
FAMILY ROOM EXECUTIVE
EXECUTIVE
EXECUTIVE
FAMILY ROOM PREMIER KING BED
PREMIER KING BED
PREMIER KING BED
FAMILY ROOM PREMIUM
PREMIUM
PREMIUM
QUADRUPLE DELUXE
DELUXE
DELUXE
Room BUSINESS
BUSINESS
BUSINESS
Room BUSINESS SUPERIOR
BUSINESS SUPERIOR
BUSINESS SUPERIOR
Room PREMIER CITY VIEW
PREMIER CITY VIEW
PREMIER CITY VIEW
Room DELUXE
DELUXE
DELUXE
Room DELUXE GARDEN VIEW
DELUXE GARDEN VIEW
DELUXE GARDEN VIEW
Room EXECUTIVE
EXECUTIVE
EXECUTIVE
Room EXECUTIVE GARDEN VIEW
EXECUTIVE GARDEN VIEW
EXECUTIVE GARDEN VIEW
Room LUXURY
LUXURY
LUXURY
Room PREMIUM
PREMIUM
PREMIUM
Room RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
Room RUN OF HOUSE
RUN OF HOUSE
RUN OF HOUSE
Room STANDARD
STANDARD
STANDARD
Room SUPERIOR CITY VIEW
SUPERIOR CITY VIEW
SUPERIOR CITY VIEW
SINGLE BUSINESS
BUSINESS
BUSINESS
SINGLE CLUB
CLUB
CLUB
SINGLE DELUXE
DELUXE
DELUXE
SINGLE PREMIUM
PREMIUM
PREMIUM
SINGLE STANDARD
STANDARD
STANDARD
SUITE CITY VIEW
CITY VIEW
CITY VIEW
SUITE EXECUTIVE
EXECUTIVE
EXECUTIVE
SUITE EXECUTIVE KING BED
EXECUTIVE KING BED
EXECUTIVE KING BED
SUITE PREMIER KING BED
PREMIER KING BED
PREMIER KING BED
SUITE PREMIER
PREMIER
PREMIER
SUITE PREMIER
PREMIER
PREMIER
SUITE PREMIER
PREMIER
PREMIER
SUITE PREMIER
PREMIER
PREMIER
SUITE PREMIUM
PREMIUM
PREMIUM
TRIPLE PREMIUM
PREMIUM
PREMIUM
TWIN CLUB EXECUTIVE
CLUB EXECUTIVE
CLUB EXECUTIVE
TWIN EXECUTIVE
EXECUTIVE
EXECUTIVE
TWIN EXECUTIVE
EXECUTIVE
EXECUTIVE
Dining
The Royal Suite is the most luxurious sanctuary in the city, full of grace and charm. Also known as Suite Twenty Eight Hundred, it is the preferred accommodation for celebrities, royalty, diplomats or heads of state.The ultimate in modern-day opulence, the Royal Suite exudes a warm and regal ambience, with antique beige and gold upholstery, wall panelling and furnishings. White Italian marble and floor-to-ceiling mirrors are used throughout the suite to create a sense of spaciousness.Rediscover the regal experience and our legendary Shangri-La hospitality that defines this majestic suite.
Lafite
Soak in the luxurious ambience of Lafite, and enjoy its classic French dishes and excellent collection of wines.Award-winning Chef de Cuisine Jean-Phi…
Lemon Garden Cafe
Step into Lemon Garden Cafe to experience modern Malaysian, Indian, Chinese and Italian cuisines. Watch your food prepared live by our talented chef…
Lemon Garden 2Go
Our deli café offers fresh takeaway desserts, cakes, sandwiches and salads. The establishment is the perfect place to grab a quick bite with yo…
Shang Palace
Shang Palace offers authentic Cantonese cuisine at its finest, served in a setting reminiscent of ancient Chinese grandeur. Dine in style on specialti…
Zipangu
Zipangu represents perfect harmony between contemporary design and authentic cuisine. The city's most avant-garde restaurant, Zipangu features a wal…
Arthur's Bar & Grill
Experience a typical Manhattan style bar and grill, with its vast variety of beverages. Take your pick from refreshing beers and signature cocktails a…
Lobby Lounge
Lobby Lounge, with its idyllic view of water gardens behind floor-to-ceiling glass walls, offers an opulent setting for that special tête-&agrav…
Poolside Terrace
The casual atmosphere of Poolside Terrace is perfect for relaxation. An excellent place to sip a tropical cocktail and order up a round of snacks.
Lafite
Soak in the luxurious ambience of Lafite, and enjoy its classic French dishes and excellent collection of wines.Award-winning Chef de Cuisine Jean-Philippe Guiard helms the kitchen, exciting the palate with haute cuisine, the signature of French fine dining.Every dining experience with Chef Jean-Philippe at Lafite will be an exclusive one, tailored to your wants and needs.
View on mapLemon Garden Cafe
Step into Lemon Garden Cafe to experience modern Malaysian, Indian, Chinese and Italian cuisines. Watch your food prepared live by our talented chefs in sparkling open-kitchens. Only the freshest ingredients and the most authentic spices are used for your every meal.
View on mapLemon Garden 2Go
Our deli café offers fresh takeaway desserts, cakes, sandwiches and salads. The establishment is the perfect place to grab a quick bite with your international newspaper before a day of meetings or sightseeing.
View on mapShang Palace
Shang Palace offers authentic Cantonese cuisine at its finest, served in a setting reminiscent of ancient Chinese grandeur. Dine in style on specialties once reserved for only the elite of Chinese society.
View on mapZipangu
Zipangu represents perfect harmony between contemporary design and authentic cuisine. The city's most avant-garde restaurant, Zipangu features a walk-in wine and sake cellar, individual sushi, grill and kappou counters as well as private and a-la-carte dining areas.
View on mapArthur's Bar & Grill
Experience a typical Manhattan style bar and grill, with its vast variety of beverages. Take your pick from refreshing beers and signature cocktails as well as an extensive list of wines by the glass. Find a selection of international and local bites that complements the drinks.Arthur’s Bar & Grill is the ideal place for any social gathering. Just unwind and have a good time.
View on mapLobby Lounge
Lobby Lounge, with its idyllic view of water gardens behind floor-to-ceiling glass walls, offers an opulent setting for that special tête-à-tête with friends. In the evening, linger at the Lobby Bar over creative cocktails, while the live band entertain
View on mapPoolside Terrace
The casual atmosphere of Poolside Terrace is perfect for relaxation. An excellent place to sip a tropical cocktail and order up a round of snacks.
View on map
Recreation
The Health Club is fitted with state-of-the-art equipment for strength training, toning, cardio workouts and body building.There are Jacuzzis, saunas and steam rooms to complete the fitness experience. An adult swimming pool and children’s paddling pool outside are available to guests and Health Club members.Relax and recharge your energy at the Spa. Choose from a wide range of massages and body treatments.
Health Club
The Health Club is equipped with a comprehensive range of the latest state-of-the-art cardio and strength equipment for a complete workout.
The Spa
Unwind at the Spa at Shangri-La, where a wide selection of holistic treatments is designed to get you relaxed, then recharged and revitalized.Here is…
Health Club
The Health Club is equipped with a comprehensive range of the latest state-of-the-art cardio and strength equipment for a complete workout.
View on mapThe Spa
Unwind at the Spa at Shangri-La, where a wide selection of holistic treatments is designed to get you relaxed, then recharged and revitalized.Here is a sanctuary you would want to retreat to for its signature massages, foot reflexology, customized facial and detoxifying treatments delivered with utmost care and professionalism.
View on map
Weeding
Whether you want a luxurious grand wedding celebration or a private ceremony with close friends and family, trust Shangri-La Hotel, Kuala Lumpur, to make the special occasion everything you ever imagined it would be and more.Professional and dedicated wedding planning specialists are on hand to guide you through the details and help you make the right choices.
Pricing
Select a date on the calendar to view details about the itinerary. If a price is not displayed on any date, click CHECK RATES for the day your want to depart to load prices for your required dates
At Travel Concierge, we take pride in being able to negotiate the best holiday deals at Shangri-La Kuala Lumpur. Our calendar search tool allows you to view holiday prices at Shangri-La Kuala Lumpur for different days within each month so that you can find the cheapest price at Shangri-La Kuala Lumpur for your requirements. Our calendar search displays Shangri-La Kuala Lumpur holiday prices upto 11 months in advance. If you want to book Shangri-La Kuala Lumpur further in advance, we can book Kuala Lumpur holidays at Shangri-La Kuala Lumpur in 2025 and 2026. For all Kuala Lumpur 2025 holidays and Kuala Lumpur 2026 holidays you will have to call us for pricing.
At Travel Concierge, we take pride in being able to negotiate the best holiday deals at Shangri-La Kuala Lumpur. Use the search form below to find holiday prices at Shangri-La Kuala Lumpur. Our Shangri-La Kuala Lumpur holiday search will provide prices up to 11 months in advance of departure. We can book Kuala Lumpur holidays at Shangri-La Kuala Lumpur in 2025 and 2026. For all Shangri-La Kuala Lumpur 2025 holidays and Shangri-La Kuala Lumpur 2026 holidays you will have to call us for pricing.
Location
Array
(
[TripAdvisorCache] => Array
(
[id] => 58503
[hotel_id] => 15321
[tripadvisor_id] => 302160
[total_reviews] => 8983
[reviews_rating] => 5
[latitude] => 3.154301
[longitude] => 101.706300
[created] => 2024-09-03 19:02:01
[updated] => 2024-11-24 13:27:26
[subratings] => [{"rating_image_url":"https:\/\/static.tacdn.com\/img2\/ratings\/traveler\/ss4.5.svg","name":"rate_location","value":"4.5","localized_name":"Location"},{"rating_image_url":"https:\/\/static.tacdn.com\/img2\/ratings\/traveler\/ss4.5.svg","name":"rate_sleep","value":"4.5","localized_name":"Sleep Quality"},{"rating_image_url":"https:\/\/static.tacdn.com\/img2\/ratings\/traveler\/ss4.5.svg","name":"rate_room","value":"4.5","localized_name":"Rooms"},{"rating_image_url":"https:\/\/static.tacdn.com\/img2\/ratings\/traveler\/ss4.5.svg","name":"rate_service","value":"4.5","localized_name":"Service"},{"rating_image_url":"https:\/\/static.tacdn.com\/img2\/ratings\/traveler\/ss4.5.svg","name":"rate_value","value":"4.5","localized_name":"Value"},{"rating_image_url":"https:\/\/static.tacdn.com\/img2\/ratings\/traveler\/ss4.5.svg","name":"rate_cleanliness","value":"4.5","localized_name":"Cleanliness"}]
[reviews] => [{"id":"981659118","lang":"en","location_id":"302160","published_date":"2024-11-23T19:39:00-0500","rating":5,"helpful_votes":"0","rating_image_url":"https:\/\/www.tripadvisor.com\/img\/cdsi\/img2\/ratings\/traveler\/s5.0-24002-5.svg","url":"https:\/\/www.tripadvisor.com\/ShowUserReviews-g298570-d302160-r981659118-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002#review981659118","trip_type":null,"travel_date":"2024-11","text":"The staff here are very kind, helpful, and professional. Whether it\u2019s providing a taxi for when my \u201cGrab\u201d app wasn\u2019t behaving or when I forgot to pack a comb, the staff here was here to assist. I...","user":{"username":"Daniel P","user_location":{"name":null,"id":null}},"title":"Shangri-La is Top Notch!","is_machine_translated":false},{"id":"981589215","lang":"en","location_id":"302160","published_date":"2024-11-23T04:16:10-0500","rating":5,"helpful_votes":"0","rating_image_url":"https:\/\/www.tripadvisor.com\/img\/cdsi\/img2\/ratings\/traveler\/s5.0-24002-5.svg","url":"https:\/\/www.tripadvisor.com\/ShowUserReviews-g298570-d302160-r981589215-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002#review981589215","trip_type":"Couples","travel_date":"2024-10","text":"This was our 4th visit to Malaysia and 4th time at the Shangri-la was the best experience ever.\nWe arrived after a 13 plus hour flight from London.\nWe had booked an horizon lounge access room.\nThe...","user":{"username":"Dark_Queen56","user_location":{"name":"Florence, Italy","id":"187895"}},"title":"What continuous dedication to Outstanding Customer Service Looks Like","is_machine_translated":false},{"id":"981580829","lang":"en","location_id":"302160","published_date":"2024-11-23T02:51:51-0500","rating":5,"helpful_votes":"0","rating_image_url":"https:\/\/www.tripadvisor.com\/img\/cdsi\/img2\/ratings\/traveler\/s5.0-24002-5.svg","url":"https:\/\/www.tripadvisor.com\/ShowUserReviews-g298570-d302160-r981580829-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002#review981580829","trip_type":null,"travel_date":"2024-11","text":"My stay here has been amazing as it\u2019s my second time back. The spa facilities were great. I found Aiman who was the Receptionist at the spa super helpful and gentle. He went above and beyond to...","user":{"username":"Adventure54310527599","user_location":{"name":null,"id":null}},"title":"Amazing just like how I remembered!","is_machine_translated":false}]
[write_review] => https://www.tripadvisor.com/UserReview-g298570-d302160-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002
[url] => https://www.tripadvisor.com/Hotel_Review-g298570-d302160-Reviews-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002
)
[rating] => 5
[num_reviews] => 8983
[write_review] => https://www.tripadvisor.com/UserReview-g298570-d302160-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002
[url] => https://www.tripadvisor.com/Hotel_Review-g298570-d302160-Reviews-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002
[reviews] => Array
(
[0] => Array
(
[id] => 981659118
[lang] => en
[location_id] => 302160
[published_date] => 2024-11-23T19:39:00-0500
[rating] => 5
[helpful_votes] => 0
[rating_image_url] => https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-24002-5.svg
[url] => https://www.tripadvisor.com/ShowUserReviews-g298570-d302160-r981659118-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002#review981659118
[trip_type] =>
[travel_date] => 2024-11
[text] => The staff here are very kind, helpful, and professional. Whether it’s providing a taxi for when my “Grab” app wasn’t behaving or when I forgot to pack a comb, the staff here was here to assist. I...
[user] => Array
(
[username] => Daniel P
[user_location] => Array
(
[name] =>
[id] =>
)
)
[title] => Shangri-La is Top Notch!
[is_machine_translated] =>
)
[1] => Array
(
[id] => 981589215
[lang] => en
[location_id] => 302160
[published_date] => 2024-11-23T04:16:10-0500
[rating] => 5
[helpful_votes] => 0
[rating_image_url] => https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-24002-5.svg
[url] => https://www.tripadvisor.com/ShowUserReviews-g298570-d302160-r981589215-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002#review981589215
[trip_type] => Couples
[travel_date] => 2024-10
[text] => This was our 4th visit to Malaysia and 4th time at the Shangri-la was the best experience ever.
We arrived after a 13 plus hour flight from London.
We had booked an horizon lounge access room.
The...
[user] => Array
(
[username] => Dark_Queen56
[user_location] => Array
(
[name] => Florence, Italy
[id] => 187895
)
)
[title] => What continuous dedication to Outstanding Customer Service Looks Like
[is_machine_translated] =>
)
[2] => Array
(
[id] => 981580829
[lang] => en
[location_id] => 302160
[published_date] => 2024-11-23T02:51:51-0500
[rating] => 5
[helpful_votes] => 0
[rating_image_url] => https://www.tripadvisor.com/img/cdsi/img2/ratings/traveler/s5.0-24002-5.svg
[url] => https://www.tripadvisor.com/ShowUserReviews-g298570-d302160-r981580829-Shangri_La_Kuala_Lumpur-Kuala_Lumpur_Wilayah_Persekutuan.html?m=24002#review981580829
[trip_type] =>
[travel_date] => 2024-11
[text] => My stay here has been amazing as it’s my second time back. The spa facilities were great. I found Aiman who was the Receptionist at the spa super helpful and gentle. He went above and beyond to...
[user] => Array
(
[username] => Adventure54310527599
[user_location] => Array
(
[name] =>
[id] =>
)
)
[title] => Amazing just like how I remembered!
[is_machine_translated] =>
)
)
[subratings] => Array
(
[0] => Array
(
[rating_image_url] => https://static.tacdn.com/img2/ratings/traveler/ss4.5.svg
[name] => rate_location
[value] => 4.5
[localized_name] => Location
)
[1] => Array
(
[rating_image_url] => https://static.tacdn.com/img2/ratings/traveler/ss4.5.svg
[name] => rate_sleep
[value] => 4.5
[localized_name] => Sleep Quality
)
[2] => Array
(
[rating_image_url] => https://static.tacdn.com/img2/ratings/traveler/ss4.5.svg
[name] => rate_room
[value] => 4.5
[localized_name] => Rooms
)
[3] => Array
(
[rating_image_url] => https://static.tacdn.com/img2/ratings/traveler/ss4.5.svg
[name] => rate_service
[value] => 4.5
[localized_name] => Service
)
[4] => Array
(
[rating_image_url] => https://static.tacdn.com/img2/ratings/traveler/ss4.5.svg
[name] => rate_value
[value] => 4.5
[localized_name] => Value
)
[5] => Array
(
[rating_image_url] => https://static.tacdn.com/img2/ratings/traveler/ss4.5.svg
[name] => rate_cleanliness
[value] => 4.5
[localized_name] => Cleanliness
)
)
)
Reviews
If you are planning a Kuala Lumpur holiday at Shangri-La Kuala Lumpur why not check reviews from other travellers who have recently returned from their holiday in Kuala Lumpur. Find hints and tips from real travellers who have experienced a Shangri-La Kuala Lumpur holiday to ensure that your holiday in Shangri-La Kuala Lumpur, Kuala Lumpur is as fulfilling as you want it to be. Many of the staff at Travel Concierge have visited Kuala Lumpur and will be able to give first hand information about Shangri-La Kuala Lumpur. Call us now and get ideas and recommendations from our team of Kuala Lumpur experts.
Rating
8983 Reviews
Average ratings
TripAdvisor Traveller reviews
Daniel P
Shangri-La is Top Notch!
The staff here are very kind, helpful, and professional. Whether it’s providing a taxi for when my “Grab” app wasn’t behaving or when I forgot to pack a comb, the staff here was here to assist. I...
Dark_Queen56
What continuous dedication to Outstanding Customer Service Looks Like
This was our 4th visit to Malaysia and 4th time at the Shangri-la was the best experience ever. We arrived after a 13 plus hour flight from London. We had booked an horizon lounge access room. The...
Adventure54310527599
Amazing just like how I remembered!
My stay here has been amazing as it’s my second time back. The spa facilities were great. I found Aiman who was the Receptionist at the spa super helpful and gentle. He went above and beyond to...
